Billing issues with xfinity

Hi user_7fz219! Thanks for taking the time to visit and reach out to our Xfinity Forum. We value you as a customer, and please know that my team is always here to help with your service needs. I am sorry to hear that you have not been able to successfully remove Netflix from your account. My team can definitely assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514