New Poster
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6 Messages
billing issues and customer service via chat and phone call
would like to have a solution to our issues regarding bill increasing and after several attempts via chat and phone call - Not solving the issues
over 2 hours on a phone call and felt like we were speaking with an AI customer service - No Help
disconnected several times and was told it was my connection - well we have Xfinity Mobil Service and also a current internet plan
Definitely need some assistance with billing issues
XfinityJohnG
Official Employee
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2.8K Messages
4 hours ago
Thank you for reaching out to our team. I will be happy to take a look at any billing questions you have. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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