Visitor
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1 Message
Billing issues after transferring service
I transferred service 4 months ago to my new address , I am getting charged on the old address location. I went through the Xfinity transfer to new home process and the person assisting did not open a work order to close the old account, just set up a new account. I even had a tech come to new house to assist in set up WiFi and all tvs.
when I found I was still being charged due to auto pay I contacted customer service. 3 1/2 hours later, a Supervisor says there was not a work order to close the old account, all
charges are valid. Does not matter the WiFi unit cannot be in 2 locations and accounts
at the same time, or that a work order was opened to transfer the unit to a new account.
Supervisor says to post on this forum or mail a letter to home office in Philadelphia.
XfinityAlyssaA
Official Employee
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2.4K Messages
3 hours ago
Good evening @user_7995w7, and thank you for reaching out on our Community Forums with your billing issues after transferring your service. I see that you stated the agent you worked with did not set up the disconnect order for your old account and you continued to be billed. We can definitely review your account to confirm it is now properly disconnected and apply an applicable credit for time you were billed but not using service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
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We look forward to working with you further!
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