Visitor

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2 Messages

Friday, May 8th, 2026 4:01 AM

Billing issue

I am a Diamond Member since 2002 and I need help with a billing issue

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Official Employee

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2.4K Messages

2 days ago

 

user_rhy5oE My team can help you with your billing concerns today. Did your bill recently increase, and are you looking for a new promotion? 

 

Visitor

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2 Messages

2 hours ago

Yes, my bill is currently $154.58 for my 2 Gig internet. As a diamond member since 2002, I am looking for a loyalty promotion to bring my monthly bill down to the $100 rate available for my speed tier in Miami. I’ve been a loyal asset for 24 years and want to secure this 'everyday' pricing. Please let me know the next steps to move forward privately.

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