Visitor
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1 Message
Billing issue
I suffered a 4 day outage due to a system upgrade. Very disruptive to my personal business, I believe I deserve a billing credit
Visitor
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1 Message
I suffered a 4 day outage due to a system upgrade. Very disruptive to my personal business, I believe I deserve a billing credit
XfinityAdrienne
Official Employee
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1.8K Messages
4 hours ago
Good Morning, @user_e679wc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your services, and impacting the day to day. I know it is frustrating, and we do attempt to complete the upgrades as quickly as possible.
You can request a credit following the instructions here, and it would automatically apply to your account on the next billing cycle for the downtime of the services. The Xfinity Assistant will be able to recognize the downtime of your services, and I would be happy to look into the account with you too if you would rather. Please let us know how you would like to proceed.
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