1 Message
Billing Issue - What is the customer support email?
I am trying to resolve a billing issue but haven't been able to get resolution through the phone service.
Background - I upgraded my service a couple of months back and received a confirmation email with the new monthly charges. However, the bill for the following month was over 30% higher than the confirmed rate. I called customer support a month ago to get it resolved and was assured it was a mistake and the issue would be fixed. Unfortunately, this month the rate is still the same higher rate. Attempts to get it resolved through a customer support call either result in an offer for higher rate and/or being bounced around between representatives.
Anyone have know if there's a support email I can reach out to? Thanks!
Accepted Solution
XfinityJohnG
Official Employee
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1.6K Messages
1 year ago
Thank you for reaching out to us here @user_8v5fvy. Our team here can look into any billing question or issue from here for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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deb1074
Visitor
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3 Messages
1 year ago
I Received an email saying the ACP discount is expect to end soon. I am on this program thru xfinity and it is helping me because I am on a fixed income! If this does end I will need to look for a much cheaper service for my home!
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XfinityBillie
Official Employee
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3.3K Messages
1 year ago
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