Visitor
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2 Messages
Billing issue regarding ongoing charges for canceled streaming package
Hello, I am reaching out for assistance with an ongoing billing issue on my account. I previously had a promotional discount for adding a streaming package to my internet plan. After the promotion expired and the bill increased, I canceled the streaming package online through my account.
However, I am still being billed for this package on my latest statement. I need assistance reviewing the charges, confirming the cancellation, and getting an adjustment or refund for the post-cancellation fees. Please let me know when an official representative is assigned so I can send a direct message with my account details. Thank you!
EG
Expert
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121.7K Messages
13 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.6K Messages
12 hours ago
Thanks @EG!
Good morning @Sim.Rose. Our team can review your account to confirm the streaming package has been removed and provide any credits if needed. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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