Visitor
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5 Messages
Billing increase
I spoke to a rep this morning regarding my bill increase she told me she was gonna call me back later with info on finding a more affordable plan. I got no call back. She even asked what’s a better time to call me. Still no call. I gonna have to cancel my service I can’t afford this increase because u cancel all promotions and want to give me a plan u want me to have with all the bells and whistles I don’t look at or dint need. I dare u charge me and enroll me in this high plan I didn’t ask for. Who has $80 to spare with medical mortgages kids etc I can barely paid what I was paying. I gonna cancel everything I guess and start over with another co after over 15 yrs thus is a slap in my face
XfinityAlyssaA
Official Employee
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2.4K Messages
5 hours ago
Good evening @user_0vos3y, and thank you for reaching back out on our Community Forums with your bill increase concerns. This is definitely not the kind of frustrating experience we want for our valuable customers and we are happy to review eligible promotions to see how we can help get your bill down. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We appreciate your longstanding loyalty and would really like to help try to turn this situation around.
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