Thank you for reaching out to us here @user_8xqilb. Normally if you are seeing that type of increase you may have been in a promotion that ended. I can look at your account from here if you send me a direct message with the full name and complete address for your service.
XfinityJohnG
Official Employee
•
1.7K Messages
1 day ago
Thank you for reaching out to us here @user_8xqilb. Normally if you are seeing that type of increase you may have been in a promotion that ended. I can look at your account from here if you send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0