Billing for [Edited] has been canceled July 7th

@user_9b58fq

I do apologize if our billing system and our cancellation process was not explained to you and that we didn't set the right expectations. Depending on when your billing date is since we  bill a month in advance and there's always a 10 day grace period before your account fully closes.

 You most likely already received a bill that bills you in advance for the next month services or if you've fallen within that 10 day grace period you may get another bill after you cancelled which in three weeks after your cancellation date you will get a final readjusted bill that only shows your charge for the days you had service

a great way to check your billing date is to jump on our awesome Xfinity app go to your detailed Billings and view the PDF statement on the top page it will show you your billing date

So if you had your account effectively cancelled on July 7th it will fully close from our system on July 17^th. So if you've got a bill that's showing a billing date between July 8th and July 16^th, that one will be removed completely.

So what I recommend is jump on our awesome Xfinity app it will allow you to see the last 12 months of billing and that will give you an idea of why you were sent to the new bill it's showing that you have about

Not cool on xfinity, it's not my fault your rep. Didn't explain the situation correctly. When I cancel my subscription it's to be on that day that I requested not 10 days later. I did what I was supposed to do. And paid in advance my bill.

user_9b58fq We truly always strive for the utmost clarity and confidence anytime you are reaching out for support. Thank you very much for bringing all of this to our attention.