Visitor
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1 Message
Billing financial department
Some to financial department yesterday was told that if service was interrupted again to contact back today to restore
Visitor
•
1 Message
Some to financial department yesterday was told that if service was interrupted again to contact back today to restore
XfinityRoberto
Official Employee
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2.1K Messages
6 months ago
Hello and welcome to Comcast @user_mxldt0. I am sorry to hear that your service was interrupted again. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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user_v33ywf
Visitor
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1 Message
6 hours ago
I am struggling with my bill. Last year I added my 17 yr old grandson to my phone acct and he was living in the [edit: personal information] Washington area. He became homeless and was on the streets. An older man grabbed him up and robbed him of his cell phone [edit: personal information] He told him if he contacted police he would beat him up so he was too scared to file police report. So I deactivated on 06/29/25 and immediately drove from [edit: personal information] Oregon to go get him and ordered him a new I 16 on 09/02/25 and was delivered on 09/05/25 as he had insurance on it. I had talked to customer service in August and had it figured out the bill was reduced from $166 to the correct charge of $103. Then they have been billing me $166 for the months of September and October so called again and they determined i was to be reimbursed for those months and the old phone would be permanently removed from the account due to it being insured so we wouldn't have to go thru this every month. Now I am being billed again for both phones.
I am a 85 yr old woman on limited income and my 17 yr old grandson is working part time and uses his phone to keep in touch with his job to know when he works. And I as I said am 85 yrs old and live alone and need my phone in case of emergency.
Thank you,
[edit: personal information]
(edited)
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