Visitor
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2 Messages
Billing error
Please note that a mistake was made on my bill and payment noted below. A month ago I was notified my bill would increase from an introductory rate of $25/month to the rate just charged.
After a call to your billing department a month ago the customer service agent assured me my new rate would be adjusted down to $55/month immediately and continue for the next year.
Please adjust my rate to the promised $55/ month effective to last month and refund me the overcharge this month which should be about $30.
[Edited - Personal Details]
XfinityJamesC
Official Employee
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2.9K Messages
7 days ago
Greetings, @user_koi43g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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