Visitor
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1 Message
Billing error
I paid my $380.92 past due bill on 3/7/26 but its saying it did not go through on xfinitys end. I have my bank statement saying it was paid and completed. I cannot get hold of a live agent.
Visitor
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1 Message
I paid my $380.92 past due bill on 3/7/26 but its saying it did not go through on xfinitys end. I have my bank statement saying it was paid and completed. I cannot get hold of a live agent.
XfinityJon
Official Employee
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1.2K Messages
10 days ago
Good afternoon user_f5f92c. Where are you seeing the amount did not go through on our end? Is it on an actual statement, or on your App or website view?
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