birdisadog's profile

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Wed, Nov 11, 2020 11:00 AM

Billing dispute

On Feb 21, 2018, I signed up for 

Performance Plus Internet + speed increase to Blast!® Pro Internet

Internet Blast!® Pro | Download speeds up to 250
I have never gotten speeds over 75mbps, even with a wired connection directly to the modem. I have contacted xfinity in the past about this, but the issue was never resolved.

Recently, I contacted xfinity again and they finally sent a tech to my house. The tech determined that the line to my house from the street was faulty and needed to be replaced. The faulty line was responsible for me not getting the speed I paid for since February of 2018.

They never offered me a credit or apoligized for this. I contacted xfinity about this on chat and they offered me a $10 credit for the most recent time I contacted them about this issue.

My billing agreement says that I can dispute the last 120 days of billed service, but the chat agent told me she could not provide futher assistance. They gave me a phone number to call.

The phone number is an automated service and when I tried to get an agent on the line they directed me to the xfinity website to read articles.

This is ridiculous. I feel like I have a better shot of talking to someone who can help me out if I file a lawsuit against Xfinity. I'll start with canceling my service.


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