Billing dispute and equipment return – I am currently overseas until Dec 27

Hello Xfinity Support,

My name is [Edited-Personal Information], and I am writing about my Xfinity account for the address:
[Edited-Personal Information].
Account number (if available): [Edited-Personal Information].

I recently moved out and have left the United States. I am currently in China and will not be back in the U.S. until December 27, 2025.

After my move, I noticed a $100 charge on my bill that I do not understand. I was also informed that I must return my Xfinity equipment as soon as possible or additional fees will apply.

Since I am physically outside the U.S. right now, I cannot go to an Xfinity Store or UPS Store to return the equipment before I come back on December 27. The equipment is safely stored at my U.S. residence and I fully intend to return it as soon as I arrive.

I kindly request that you:

1. Review and explain the $100 charge, and remove it if it is related to an early/unreturned equipment fee that I had no realistic way to avoid while I’m overseas.

2. Extend the equipment return deadline (or note my account) so that I can return the equipment soon after Dec 27, 2025, without additional unreturned-equipment charges.

3. Confirm the exact return method I should use when I am back in the U.S. (for example, dropping it off at an Xfinity Store or using a UPS pre-paid return label).

I am not refusing to return the equipment – I am simply out of the country and physically unable to ship it right now. I would really appreciate your help in preventing unfair charges under these circumstances.

You can reply to me by email at [Edited-Personal Information], as I cannot receive U.S. phone calls while I am in China.

Thank you very much for your understanding and assistance.

Best regards,
[Edited-Personal Information]