Visitor
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1 Message
Billing did not honor the scheduled payment arrangement and now my account is in overdraft. WHO'S PAYING FOR THE OVERDRAFT FEE?
Xfinity does not appreciate their customers. My account went into overdraft due yo billing taking out 130.00 instead of 65.00. This is insane. Now, I have an extra 34.00 I owe the bank. Customer service rep. just told me all she can do is put in a ticket. I asked to speak with a manager or supervisor and their always on a call. Their saying NO ONE can assist. Horrible way to treat customers and I will make it my business to share this with everyone I know.
XfinityPaula
Official Employee
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1.6K Messages
12 hours ago
Good morning user_1jt3b8. Thank you for reaching out and sharing the trouble we are having with the account and payment processing. I'm terribly sorry to read that the payment did not process as planned and created an overdraft on your account. I know how frustrating it can be especially when needing to manage accounts. I would be happy to investigate this for us to help figure out what happened and how we can make sure it doesn't happen again.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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