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Firefighter7
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Tuesday, December 3rd, 2024 1:23 AM

Billing department hours

I need to talk to someone in the billing department. I've been on hold for just shy of half an hour now.

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24 days ago

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XfinityTony

Official Employee

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1.2K Messages

24 days ago

@Firefighter7Hello! Thank you for your post. We are here to help. Can you tell me more about the billing issue that you are having?

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Firefighter7

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@XfinityTony​ is it possible to pm you or you pm me?

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24 days ago

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XfinitySheila

Official Employee

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880 Messages

 

Firefighter7 Absolutely. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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