1 Message
Billing cycle/switching plans question.
I would like to keep my TV service through the end of the billing period. I signed up to have internet only, but wanted to keep my TV service through the end of the billing cycle. It appears that I can not access my recorded shows or watch TV.
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
@stevem13 Hello! Thanks for reaching out to us for help with the TV service. I'm sorry that is stopped working. When creating an order to make an account change we are able to post date them, but if the order was completed we may not be able to get the same services back. It sounds like that may have happened. I would love to take a look and check is we have any options to turn your services back on til the end of the billing cycle. Please send us a direct message with your name and service address. From there I will verify the account and look into the trouble and find a resolution.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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