1 Message
Billing credits
I was called about the affordable connectivity program January 2024. I signed was TOLD it would apply to future bills. Noticed it was applied to all my bills for the previous year, yet I was not compensated for this, and now my bill that used to be 56$ has jumped too 100$ because you guys upped the prices. I was expecting to pay 35$ a month after enrolling into the program for it all to be wrong. How can you apply credits to a bill that I already paid and not get compensated for it? Very frustrated and after looking online I would have to downsize to 75mps to get credits for future bills when that absolutely won’t work in a 6 person household
XfinityMarcos
Official Employee
•
2.3K Messages
1 year ago
Hello @user_5r5jng, thank you for reaching out to our Forum for support with your billing as it relates to ACP. I know that's a great program that has helped a ton of families, so I get why it's important. I'd love a chance to work with you more on this, and take a look at your account. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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