Visitor
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1 Message
Billing Clarity
I enrolled in Xfinity through my apartment community’s Updater app, which advertised Gig Internet for $50/month. However, my order confirmation shows $110/month.
Since I enrolled through the apartment’s promotional link, can you verify whether the apartment-specific $50 promotion was applied to my account? If it wasn’t, I need assistance correcting the promotional pricing.
EG
Expert
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122.8K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.2K Messages
6 hours ago
@user_701889 , Thanks for reaching out to us via Forums. I would be more than happy to review your account to confirm the promotion details for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
(edited)
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