Billing and Service Issues

Hello, @user_6c99c8. Thanks for reaching out about needing help with this backup batter order and refund request. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@user_6c99c8 and that proves my point EXACTLY!!  I'm supposed to be coerced/forced to pay a bill that is WRONG. And yes it's coercion/force able action by Xfinity because services are being disconnected for a supposedly "past due".  Well, if they fixed their incorrect bill to be reflect correct charges, I would more then happy pay it.  I did pay a portion as sign of goodwill, but now way will I pay the entire thing.  Now, as of today, I have over 2,750 chat screenshots and chat screen recordings in MP4 format showing the complete incompetence of Xfinity, it's representatives, etc....  All this has taken up approx 500hrs of my times, which equates to over $20k of my annual salary lost. I have prepared my FCC complaint form, but of course cannot file it because I continue to add daily chat screenshots due to Xfinity's daily, mind-blowing, disgusting, disgraceful billing and repair/tech support customer service representatives.  Office of Tom Karinshak did nothing except transfer my complaint to the West Comcast Executive Offices. These offices, of course, have not assisted at all. Instead they blame and bully a consumer WITHOUT actually looking at ANY notes/chats seen on my account since June 2021, when I became a new customer. To me is a disgrace. So Xfinity doesn't have the excuse a tech didn't visit the property, I allowed a onsite tech this last Saturday.  What he did in the attic crawlspace, I have no clue.  However, he removed my hardwired Ethernet connection from my router to my Xfinity Flex box, and instead hooked up the Flex box wirelessly. Now my Flex box is only 1ft max from my router. I didn't agree with this switch cause my experience, and it's alot, is hardwire/Ethernet is almost 99% better then a wireless connection, especially if it's a device option and less than 1ft away from router. Ethernet connections tpically fail cause of long wire runs, improper wiring, damaged wiring. So Saturday, AFTER, after the tech leaves, I'm in tech/repair chat 3+ hrs trying to get the flex working, Sunday and Monday another 4hrs. And what happens, the tech/repair support has me switch back to my original Ethernet connection.  Yes...just simple example of incompetence I have seen throughout my experience since June but it's noteworthy to share.  

@user_6c99c8 and that proves my point EXACTLY!!  I'm supposed to be coerced/forced to pay a bill that is WRONG. And yes it's coercion/force able action by Xfinity because services are being disconnected for a supposedly "past due".  Well, if they fixed their incorrect bill to be reflect correct charges, I would more then happy pay it.  I did pay a portion as sign of goodwill, but now way will I pay the entire thing.  Now, as of today, I have over 2,750 chat screenshots and chat screen recordings in MP4 format showing the complete incompetence of Xfinity, it's representatives, etc....  All this has taken up approx 500hrs of my times, which equates to over $20k of my annual salary lost. I have prepared my FCC complaint form, but of course cannot file it because I continue to add daily chat screenshots due to Xfinity's daily, mind-blowing, disgusting, disgraceful billing and repair/tech support customer service representatives.  Office of Tom Karinshak did nothing except transfer my complaint to the West Comcast Executive Offices. These offices, of course, have not assisted at all. Instead they blame and bully a consumer WITHOUT actually looking at ANY notes/chats seen on my account since June 2021, when I became a new customer. To me is a disgrace. So Xfinity doesn't have the excuse a tech didn't visit the property, I allowed a onsite tech this last Saturday.  What he did in the attic crawlspace, I have no clue.  However, he removed my hardwired Ethernet connection from my router to my Xfinity Flex box, and instead hooked up the Flex box wirelessly. Now my Flex box is only 1ft max from my router. I didn't agree with this switch cause my experience, and it's alot, is hardwire/Ethernet is almost 99% better then a wireless connection, especially if it's a device option and less than 1ft away from router. Ethernet connections tpically fail cause of long wire runs, improper wiring, damaged wiring. So Saturday, AFTER, after the tech leaves, I'm in tech/repair chat 3+ hrs trying to get the flex working, Sunday and Monday another 4hrs. And what happens, the tech/repair support has me switch back to my original Ethernet connection.  Yes...just simple example of incompetence I have seen throughout my experience since June but it's noteworthy to share.  

And I'm the one punished for not paying a bill that is incorrect in it's entirety, both from the base monthly amount AND the service/equipment malfunctions/downtime.  Well, I won't be forced/coerced, etc...into paying for something that is wrong because I KNOW FOR A FACT I would never see a refund/credit from Xfinity if i paid the incorrect bill, as it is today.  It would be harder for a refund/credit because once it's paid, it gives a false impression that you have agreed to that bill.  So no, for me, fix it and I will pay it.  If it isn't fix, I won't pay it.  And if they disconnect it, when I can proved it's their actions, or lack of, that has caused my fiasco, I intend to seek any and all damages, including my lost wages, etc....  This consumer will not be bullied...period!