onry's profile

New Poster


2 Messages

Sat, Jan 9, 2021 10:00 AM

billed for retured phone. Hours spent trying to rectify

returned a samsung A51 2 days after i got it in OCt 2020. Have been on the phone for hours with xfinity billing who acknowledges the phone was returned ito ft worth texas n satifactory shape.  as of today 1/9/21 the A51 still appears on my account and  Im billed $16.66 for it every month after being assured it was removed.  I need this matter straightened out.  



Official Employee


2.3K Messages

5 m ago

Hello @onry, thanks for reaching out to us on our Forums page about the billing issues you're experiencing after returning a phone. We're sorry for the delay in getting back to you and I apologize for the complications you have experienced around this when working with us. We definitely want to get everything figured out! To confirm, were you able to get this matter taken care of? 

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