user_dvm2ym Hello! Thank you for reaching out. We'll be happy to take a look at your account and see what is going on with your bill. At first glance, just based on what you stated, it sounds like your bill was prorated to reflect the package change, which is perfectly normal. Either way, we'll be happy to take a look to make sure that's what it is. Please send a Direct Message with your full name and address.
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "Start a New Conversation" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBenjaminM
Official Employee
•
3.4K Messages
6 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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