Bill

@user_ii418k

Thanks for reaching out to us, if you set up a payment arrangement for the past-due amount,  the rule of thumb is you want to keep that payment arrangement and let it auto-bill. If you make the payment early, it won't cancel out the payment arrangement, as you still have a balance owed that needs to be paid.

What you'll want to do is log into the Xfinity app and go into your payment arrangement and cancel it.

 Let me know once you log in if you see an option to cancel it, and if you don't go ahead and send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum