Visitor
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1 Message
Bill
Look I need to speak to a live representative I'm tired of going back and forth with this AI or whatever y'all got with Xfinity it does not make no sense that we have to go around around in circle with this fake chat person I'm trying to get extension on my bill for the 15th and it keep giving me until the 10th but they told me I can pay between the 10th and the 15th I need to talk to a live person this is very sad I'm just going to cancel my service because I think they overpay me anyway cuz I already pay my bill but June they got me at 198 really that's not right
XfinityKei
Official Employee
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2.5K Messages
10 hours ago
@user_jabwjj Thanks for creating this post for us. You're in the right place for a resolution. The best place to set up a payment arrangement is through the Xfinity app. If you need more time it would be considered a future dated payment which does not protect your account from disconnection.
Our team is more than happy to go over your bill and arrangement options with you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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