Bill

April 7, 2026, we made an appointment at the Comcast/xfinity store in Eugene, Oregon at [Edited].
Namon [Edited: "Personal Information"], retail sales associate, meet with us.
We wanted to lower our bill.  We decided to remove the landline [Edited: "Personal Information"].  Namon told us if we removed the landline our bill would go from $279 to $210.07.  We agreed to make this change.  Namon typed on the computer and said it was done.
April 9th, I decided to check on This change to make sure we received a credit on our bill.  I talked to 2 Customer Service Reps and one supervisor (Anthony).  I was to receive a call back from Anthony’s supervisor *Cindy) but she never returned my call.  On the phone I was told the option that Namon offered us was not available.  
Today I drove back to the Eugene store and talked to Namon again.  He had no explanation on why his request on 4/7 didn’t work.
How can an employee of Comcast quote a price for our service but doesn’t honor it.  Comcast is challenging and has wasted my time and energy.  I want a response back from Comcast.