Bill

Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes out on.

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XfinityAmandaB

Official Employee

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3K Messages

5 hours ago

user_08hjil That is odd for sure, thank you for reaching out for help with your services being interrupted before your due date. This may happen if you already had a past due amount and did not set up a payment arrangement, or if there was a change in your balance due to an issue with a past payment. We would send out email notices for both options if they did happen, letting you know what was needed to correct the issue. When you log into the Xfinity app, are you seeing any past due balance when you go to the payment option?

Sign in using your Primary or Manager's Xfinity ID and password.
Once logged in, tap the Account tab.
Locate your Xfinity plan and tap Make a Payment

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user_08hjil

Visitor

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6 Messages

4 hours ago

Why combine the late payment with current payment and have the due date for both set on the 29th when the auto payment shows it's pulling out the total amount for both...I'm going off what my bill says, and my bill combined the payments total of 135 and some change. With due date of 29th. Nothing has changed. It's in the system already set. If that's the case change what the due date says and not combine both payments together then.

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user_08hjil

Visitor

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6 Messages

Even on the app it said if I didn't pay the bill on the 29th THEN my services would be turn off not before.

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4 hours ago

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XfinityJeffB

Official Employee

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221 Messages

Once a payment is late, any charge related to that would be added to the next amount due. Once your due date has passed, we don't take the payment on any day other than the next due date, and all that is due is combined.

If I am misunderstanding your question, please let me know, I am here to help you and happy to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_08hjil

Visitor

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6 Messages

@XfinityJeffB what does this say..

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4 hours ago

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XfinityJeffB

Official Employee

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221 Messages

I would never argue with a screenshot, I would like to get some more info so i can try to assist. If you would, please send a DM following the steps I shared, and I will be happy to try to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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user_08hjil

Visitor

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6 Messages

4 hours ago

Problem is my due date hasn't passed ,it's currently the 28th ...my due date is tomorrow...

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user_08hjil

Bill

XfinityAmandaB

user_08hjil

user_08hjil

XfinityJeffB

user_08hjil

XfinityJeffB

user_08hjil

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