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user_08hjil
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6 Messages

Sunday, March 29th, 2026 12:37 AM

Bill

Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes out on.

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4 hours ago

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XfinityAmandaB

Official Employee

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3K Messages

6 hours ago

 

user_08hjil That is odd for sure, thank you for reaching out for help with your services being interrupted before your due date. This may happen if you already had a past due amount and did not set up a payment arrangement, or if there was a change in your balance due to an issue with a past payment. We would send out email notices for both options if they did happen, letting you know what was needed to correct the issue. When you log into the Xfinity app, are you seeing any past due balance when you go to the payment option? 

Sign in using your Primary or Manager's Xfinity ID and password.
Once logged in, tap the Account tab.
Locate your Xfinity plan and tap Make a Payment

 

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user_08hjil

Visitor

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6 Messages

5 hours ago

Why combine the late payment with current payment and have the due date for both set on the 29th when the auto payment shows it's pulling out the total amount for both...I'm going off what my bill says, and my bill combined the payments total of 135 and some change. With due date of 29th. Nothing has changed. It's in the system already set. If that's the case change what the due date says and not combine both payments together then. 

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user_08hjil

Visitor

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6 Messages

5 hours ago

Problem is my due date hasn't passed ,it's currently the 28th ...my due date is tomorrow...

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XfinityJeffB

Official Employee

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221 Messages

Understood, I would like to take a look at your account and assist where I can. To do that, I will need some information best kept private.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

To send a Direct Message:
• Click "Sign In" if necessary 
• Click the "Direct Message” icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_08hjil

Visitor

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6 Messages

@XfinityJeffB​ I sent you a direct message 

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4 hours ago

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XfinityJeffB

Official Employee

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221 Messages

I apologize for the confusion, I had sent a message with the steps before you sent the screenshot. We are not able to accept DMs through the forum, as a security measure to make sure no one tries anything outside of policy or ethics. The DM steps allow your message to come through so that I, or any of my teammates can receive it and assist you in case we are busy or away from our desks.

The steps needed for the DM are as follows:

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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