Visitor

 • 

2 Messages

Sunday, January 11th, 2026 3:50 PM

Bill

I was told my bill would be 172$. I signed a form that said so.and i have the email.  I asked the girl tell me ill have NO issues with this going forward and this is the price. Yes. Well Of course i get my bill and its 183! Nothing is ever what they say. Always lies. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

6 hours ago

Hi there, @user_ra1yhx ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding your billing not being the same that was promised to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Visitor

 • 

2 Messages

Your name doesnt come up to dm u

Official Employee

 • 

2.8K Messages

Hi there, @user_ra1yhx Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. -Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here