U

Visitor

 • 

1 Message

Monday, May 26th, 2025 12:06 AM

Bill

my monthly bill went up. Looking to change plans for a cheaper one 

Official Employee

 • 

1.9K Messages

2 days ago

Good evening @user_ekqwgc, and thank you for reaching out to our dedicated Communities team, we appreciate it. I know how stressful it can be when your bills increase and our team will be happy to look into new deals with you to see how we can help. We definitely want to find the right offer to suit your needs and budget. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? 

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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