I definitely know unexpected bill increases can cause some distress, and I appreciate you coming into our community for help user_5qvf98! Above all else, we want to make sure you're getting the best rate possible for your services, and I'd be happy to take a look at your account to ensure just that, along with the reasoning for any recent increase. If you wouldn't mind, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account. From there, we can get started on researching this further. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinitySeth
Official Employee
•
17 Messages
3 days ago
I definitely know unexpected bill increases can cause some distress, and I appreciate you coming into our community for help user_5qvf98! Above all else, we want to make sure you're getting the best rate possible for your services, and I'd be happy to take a look at your account to ensure just that, along with the reasoning for any recent increase.
If you wouldn't mind, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account. From there, we can get started on researching this further.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0