The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
After finish promotion or contract they bump the price with highest price without to tell you. We are living in like and dislike socialite and they just got dislike. The worst is they are monopolist in many places and you do not have choose and have to deal with them all time on phone many times before they adjust the normal price. Go away from Xfinity if you have another choice.
@zadgranica I’m sorry to hear of your experience and how this has made you feel. As a friendly reminder whenever you're on any type or deal promotion we list that amount, the length of the discount on your Xfinity bill. This way we keep our customers in the know of when that deal is going to roll off as it does cause a change in the bill.
I have a link from our awesome Help and Support page https://www.xfinity.com/support/ where you can find tons of tips, troubleshooting articles and more for our products and services.
This link goes into how to read your bill and provides a breakdown for you line by line. Here’s that link https://www.xfinity.com/support/articles/new-bill-design.
Also, our XFINITY App is also a great way to check your bill as it's free to download, and we store the last two years of your bills for you to view in PDF format. I am happy to go over your bill details with you and check for offers to help you with lowering your bill. Can you please direct message me your first and last name along with your full service address so that I can assist? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
•
3.2K Messages
10 days ago
The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
@user_61mgfz
0
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zadgranica
Visitor
•
1 Message
10 days ago
After finish promotion or contract they bump the price with highest price without to tell you. We are living in like and dislike socialite and they just got dislike. The worst is they are monopolist in many places and you do not have choose and have to deal with them all time on phone many times before they adjust the normal price. Go away from Xfinity if you have another choice.
1
0