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user_8aef4a
1st Topic

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Thursday, April 17th, 2025 12:26 AM

Bill

I have Internet essentials and it is the 1499 a month they are charging me $34.99 a month and I cannot get a person on the phone to help me with this

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Updated 

8 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

9 days ago

 

user_8aef4a That would be concerning. Thank you so much for reaching out for help with your Internet Essentials billing. I would recommend starting by checking your PDF bill with all the details and plan descriptions to see the breakdown of your charges and plan. 

 

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