Hello, @user_m725oj how are you? Thanks for your post and payment! It may take a little time for service to restore depending on what Xfinity services you have. Wi-Fi tends to re-enable a little faster than Xfinity Home Security and Xfinity Voice. If you have made the proper payment and Wi-Fi is not working after about 10 minutes try resetting your modem. It's always important to know the system needs to see the payment so if you're paying the same day you need to use the Xfinity app or www.Xfinity.com to pay.
Something else that comes to mind is the payment does need to be the same day or a payment arrangement needs to be confirmed. A future dated payment won't restart services successfully. If you have not already you can double-check your billing details and status using the Xfinity app.
XfinityJosephA
Official Employee
•
1.3K Messages
1 month ago
Hello, @user_m725oj how are you? Thanks for your post and payment! It may take a little time for service to restore depending on what Xfinity services you have. Wi-Fi tends to re-enable a little faster than Xfinity Home Security and Xfinity Voice. If you have made the proper payment and Wi-Fi is not working after about 10 minutes try resetting your modem. It's always important to know the system needs to see the payment so if you're paying the same day you need to use the Xfinity app or www.Xfinity.com to pay.
Something else that comes to mind is the payment does need to be the same day or a payment arrangement needs to be confirmed. A future dated payment won't restart services successfully. If you have not already you can double-check your billing details and status using the Xfinity app.
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