Good afternoon and happy Tuesday @user_pp6gxj, we hope you are having a fantastic day so far. We'd be happy to help confirm your current account balance. You can also check your balance anytime by logging into your online account using our easy and convenient XFINITY app or online web portal xfinity.com/myaccount. For instructions on how to view your account balance, I have included the following link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.
If you'd like us to get your account pulled up to confirm your balance or answer any billing questions, we'd be more than happy to. Our team is here to help with any questions or concerns you may have. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
1.8K Messages
10 months ago
Good afternoon and happy Tuesday @user_pp6gxj, we hope you are having a fantastic day so far. We'd be happy to help confirm your current account balance. You can also check your balance anytime by logging into your online account using our easy and convenient XFINITY app or online web portal xfinity.com/myaccount. For instructions on how to view your account balance, I have included the following link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.
If you'd like us to get your account pulled up to confirm your balance or answer any billing questions, we'd be more than happy to. Our team is here to help with any questions or concerns you may have. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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