pleiades96's profile

New Poster


2 Messages

Sat, Oct 17, 2020 8:00 AM

Bill way too high

My bull keeps going up and up. I can’t afford this bill any longer. I started at $35 and am now being charged $124 for Internet and Streaming. I don’t even stream!! I need Internet because I am forced to work from home and I am an essential employee with the COVID pandemic. I am going to find another service that isn’t charging me incredible late fees and 3 times the Internet cost. I have made multiple calls and always get a voice mail to call me back. I can’t do this anymore!



Official Employee


6.1K Messages

7 m ago

Hi @pleiades96

Thanks for using the Xfinity Forums to share your concerns. I'm sorry you haven't been able to speak with anyone regarding lowering your monthly rate. As an essential employee, we appreciate you for all you do, and we want to make sure your services work as needed. 

No need to call in again. If you still need help, please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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