Visitor
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3 Messages
Bill too high [Edited]
July 19th, I have chat 3 different places and talk to 2 foreigners good people bad communication. There hard to understand or you have the people talking to a ai .that doesn't understand. I have been a good client to xfilinty never missed a payment. You give me TV service and it's garbage service. You play the same thing every day every week every month. Before you blame on some think else. You can ask the screaming company to change there stere. You put your fees on us as customer. My bill is to high, that's why I was calling today to get help .just to find your going up again next month. And if I down grade price doesn't change much. So both people tells me. You just need to keep what you got. That's not help. My name is [Edited: "Personal Information"] I live in s.c look me up. Real disappointed in the Company. I want to talk to someone with some power.
[Title Edited: "Personal Information"]
XfinityEricB
Official Employee
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3.4K Messages
13 hours ago
user_jcy7l3 Thanks for reaching out to us here on Forums for help with your billing concern. I fully understand when billing gets to a certain point that is doesn't fell like it's worth the cost. I would be happy to review any offers or options I can find for you to help save some money. I'll need to get some information in direct messaging to allow me to review the account, and any options I have for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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