Skip to main content
Jergreen11
1st Topic

Visitor

 • 

2 Messages

Wednesday, August 5th, 2026 7:31 AM

Bill shows I owe 100 still

My monthly bill is 144.58 a month. My bank statement and the app shows I paid 44.58 on the 1st, 50 on the 8th, and 50 on the 15th. Yet the app says I still owe 100. I have paid the bill every month and this is really upsetting. Please help me get this fixed 

Question

 • 

Updated 

2 hours ago

12

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

2.9K Messages

2 hours ago

Hello Jergreen11, thank you for reaching out via our Xfinity Community Forums. Are you scheduled to pay on the 8th and 15th of August or are you talking about last month's billing? If you are talking about August, once those payments are made you will see the adjustment on the app within 72 hours. 

 

2

0

Jergreen11

Visitor

 • 

2 Messages

No on july 1st,8th,15th i paid xfinity. I paid 44.58 on the first. I paid 50 on the 8th. I paid 50 on the 15th. It shows I owe 100 due by the 25th of July 

(edited)

Like

Reply

2 hours ago

0

XfinityChristy

Official Employee

 • 

2.9K Messages

@Jergreen11 I would be concerned too, and would be happy to take a look at your billing with you. To get started, please send me a direct message with your full  name and address. 

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here