Visitor
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1 Message
Bill payment extension
I would not recommend Xfinity to anyone!
After being a customer since 2018 . I had a payment setup for July 10th which was done on June 20th I was told that if it wasn’t paid by July 6th it would be disconnected. I called today and talked to 2 different customer service reps trying to get it extended till the 10th since a payment was already set up. I was told by both reps that barley could speak any English thanking me for being a loyal platinum cust since 2018 but said nothing they could do. So I have cancelled my auto payment of $278.62 for July 10th and you can turn my service off and you can worry about getting payment thru a garnishment. So much for being a long standing platinum customer that you lost over asking for 4 extra days and would have scheduled another payment in two weeks . Very disgruntled X- customer
XfinityRay
Official Employee
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4K Messages
2 hours ago
Hi there, @user_mzoz0l! We understand that there are situations where you need some additional times to pay your bill. I am sorry to hear that this has left you wanting to cancel your account. We would like to get this turned around! Have you gone through the Xfinity Assistant to set up a payment arrangement? These are the instructions if you need them, https://www.xfinity.com/support/articles/set-up-payment-arrangement.
The Xfinity Assistant will show your options and extend when the payment is due for you. When you set up a payment arrangement, you need to pay the full past due balance that is due on the date you are paying. If your bill cycles during that time, you may see a higher balance that would have to be paid on that date.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. This will allow me to check for the available options for you. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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