BILL PAY

I have been trying for two days to pay a bill. Your customer service is absurd. You can't get a human, i can't associate a second account with my email, they won't verify me even though i set up the account and i have been on the phone for two days trying to pay a $50 bill. This is absurd!

[Edited: All Caps]

Responses

XfinityKassie

Official Employee

•

1.7K Messages

2 years ago

@user_d7eiw8 Good morning! Thank you for taking the time to reach out to our Community Forums Team. I can see how not being able to pay your bill would be frustrating. I would be happy to assist you in getting in the right direction for a resolution today. To begin, can you please send a Direct Message with your name and the service address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

U

user_gvzasi

1 Message

1 year ago

I want to make a advanced payment

1

0

XfinityRyanE

Official Employee

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1.1K Messages

Hello @user_gvzasi, thanks for reaching out for help with your payments. Just to make sure we are on the same page, without releasing account specific details, can you please give us some more inforamtion on what type of payment you are trying to make?

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1 year ago

0

Customer Service

user_d7eiw8

BILL PAY

XfinityKassie

user_gvzasi

XfinityRyanE

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