Hi there user_vwibwb! Thanks for posting on our XFINITY Community Forum. Rest assured, you have reached the right place for assistance with your balance concerns. I know how important it is to have your balance reflect as expected especially after making a payment. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
•
154 Messages
4 days ago
Hi there user_vwibwb! Thanks for posting on our XFINITY Community Forum. Rest assured, you have reached the right place for assistance with your balance concerns. I know how important it is to have your balance reflect as expected especially after making a payment.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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