Visitor

 • 

2 Messages

Tuesday, September 2nd, 2025

Bill keeps getting higher

I need a live representative, and the Xfinity Assistant won't patch one through. My bill is almost $100 more expensive than it originally was. I am about to switch internet providers if this isn't taken care of ASAP. 

Please contact me directly text or e-mail. 

Oldest First
Selected Oldest First

Expert

 • 

113.1K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.6K Messages

4 days ago

 

sydariaewing, Hi there! Thanks for taking the time to reach out and for your patience. I can understand the inconvenience caused when seeing an increase to the monthly bill. We would surely miss your business. You've reached the right team. We are specialized experts dedicated to providing solutions to billing concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

Visitor

 • 

2 Messages

@XfinityGabriel​ What is the shared handle to send the message to? Thank you. 

Official Employee

 • 

2.6K Messages

No worries. Our shared handle is "Xfinity Support" to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here