U

Wednesday, February 19th, 2025 11:45 PM

Bill keeps changing Alarm system not working

I’ve been calling and getting hung up on. My alarm doesn’t work; my bill keeps increasing and every time i call in and finally get a rep, they hang up. This is ridiculous.

Official Employee

 • 

1.8K Messages

1 day ago

Thanks for reaching out, user_mqtnq0. I'm sorry to hear about your experience reaching out to our phone team. Let's see if we can help you! Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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