Visitor
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1 Message
Bill is wrong
Was told I would get free technician hookup with my installation if I was unable to do it myself. Now there's a $100 charge for that and bill was supposed to be auto - pay for $40 and a phone was supposed to be sent to me for that free mobile service for a year
Recieved the Sims card but no phone . Said something about a Samsung 15 but the phone I'm using isn't mine and I don't like it at all I have a Samsung 24 I think it is from AT&T but it wouldn't take the Sims card. But I like that phone. So what phone do you offer for can I purchase. Would consider an iPhone
XfinityDilary
Official Employee
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3.8K Messages
10 days ago
Thanks for posting on our community forums, user_ebzibt. We can help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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