Thanks for meeting us here in our community, @user_lsdo2p, about your billing concerns. We're happy to help with this. We'll need to access your account, and see what options are available to you. Please send us a Direct Message with your full name and complete service address. We look forward to assisting.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityLinda
Official Employee
•
2.5K Messages
2 days ago
Thanks for meeting us here in our community, @user_lsdo2p, about your billing concerns. We're happy to help with this. We'll need to access your account, and see what options are available to you. Please send us a Direct Message with your full name and complete service address. We look forward to assisting.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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