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Bill is ready to view
I previously had my ex added in as a user to my account. Our relationship ended so I removed him as a user approximately 5 months ago. I receive the “Your bill is ready to view” every month which includes details as to the amount and due date and my ex is being included in the recipients field.
I have called customer service numerous times and they all say the same thing “he isn’t shown as a user; the change may take a few cycles to kick in.”
Can’t they see the emails being sent to me and see the email I want removed? This is my account and it’s now becoming a privacy issue as I don’t want this information as vague as it is being shared with my ex.
I have called customer service numerous times and they all say the same thing “he isn’t shown as a user; the change may take a few cycles to kick in.”
Can’t they see the emails being sent to me and see the email I want removed? This is my account and it’s now becoming a privacy issue as I don’t want this information as vague as it is being shared with my ex.
Responses
ComcastMartin
Official Employee
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2.4K Messages
7 m ago
Hi there, @stephhhanniee,
I can take a look at your billing and see what is going on.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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