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user_93yyam
1st Topic

Visitor

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1 Message

Sunday, September 14th, 2025

Bill is always wrong - can not talk to ANYONE.

My bill has been wrong every months for 6 months. I have spent countless hours talking to people, back and forth from security to billing and back again. Anytime I call it is not helpful. My account is merged with another account that is NOT MINE. I don’t know why this is so hard to talk to someone who can help. 

Question

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Updated 

7 hours ago

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XfinityDilary

Official Employee

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2.6K Messages

7 hours ago

user_93yyam Thank you for reaching out to our Community Forums with your billing concern. We understand how important it is to have clarity around your bill, and we're here to help you get the answers you need. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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