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user_otumo2
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09/08/2026 8:43 PM

Bill increased upon moving

I moved just about a month ago, and used all the same equipment to set up WiFi at my new place. My plan has been $40 a month for the last year, but my new bill is $70 (it says it includes a $10 discount for paperless billing). I need help getting back on my old plan of $40 a month, or I will be cancelling and looking for another provider. 

Question

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Updated 

13 days ago

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EG

Expert

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121.3K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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3.2K Messages

13 days ago

 

user_otumo2 Welcome to our community forum! I live on a tight budget and know how impactful it can be when your monthly bill increases. While my team does not have retention or loyalty offers, I'm happy to take a look at what's available for you :). 
 
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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