@user_ns7yrl Thanks for reaching out to us. This sounds like it was most likely a promo rolling off. You can visit xfinity.com/planbuilder to view deals or we'd be happy to go over them with you as well. Just let us know.
Thanks for your comment, user_bzhpx2. I completely understand. That's a significant increase, and I know it can be frustrating when a promotional rate ends and the regular rate takes effect. If you'd like, I'd be happy to review the account with you and make sure you're on the best available plan for your needs and budget. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMatthew
Official Employee
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2.2K Messages
23 days ago
@user_ns7yrl Thanks for reaching out to us. This sounds like it was most likely a promo rolling off. You can visit xfinity.com/planbuilder to view deals or we'd be happy to go over them with you as well. Just let us know.
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user_bzhpx2
2 Messages
5 hours ago
Mine went from $55 to $109 :(
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