jessp62's profile

Regular Visitor

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2 Messages

Sun, Dec 13, 2020 3:00 PM

Bill Increase

Out of nowhere, my bill for internet just increased $30. Especially with the COVID situation, this is more money than I am able to pay. Are there are any promotional offers to get my bill back down to around what it is at? I would hate to have to switch providers.

 

Responses

Again

Expert

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25.8K Messages

6 m ago


@jessp62 wrote:

Out of nowhere, my bill for internet just increased $30. Especially with the COVID situation, this is more money than I am able to pay. Are there are any promotional offers to get my bill back down to around what it is at? I would hate to have to switch providers.

 


"Out of nowhere"

Notices of changes to your service and any increases to your plan can be found on your billing statement.  If you're on autopay it is your responsibility to read your billing statement every month.  If your service increased that much your promotion has ended.

Official Employee

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2.7K Messages

6 m ago

Hello, jessp62. I appreciate you taking the time to reach out to us here on the Xfinity Forums for support. I'd be more than happy to look over the available promotions in your area and see if we have something that works better for your current needs. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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